Identified gaps in departmental onboarding causing high first-year turnover and expanded HR’s role from a 1-day to a 5-day comprehensive onboarding program to boost engagement and retention.
Integrated onboarding into payroll software for a pre–day-one start, aligned it with the recruiting brand, implemented a formal HR-to- manager handoff, and introduced an Engagement Coordinator role for dedicated new hire support.
Established a structured feedback system with surveys at 1 week, 30, 60, and 90 days, earning consistent recognition from new hires as the best onboarding experience they had encountered.
